Help Center

Find answers to common questions and get the support you need.

Getting Started
Learn the basics of using HealthBook
Account Management
Manage your profile and preferences
Appointments
Booking, rescheduling, and managing appointments

Frequently Asked Questions

How do I book an appointment?

Simply search for doctors or hospitals near you, select your preferred provider, choose an available time slot, and fill in your details. You'll receive a confirmation email with all the details.

Can I cancel or reschedule my appointment?

Yes, you can cancel or reschedule appointments up to 2 hours before the scheduled time through your dashboard or by contacting our support team.

Are virtual consultations available?

Yes, many of our healthcare providers offer virtual consultations via secure video calls. Look for the 'Virtual Consultation' option when booking.

How do I access my medical records?

Your medical records and appointment history are available in your dashboard. You can download reports and share them with other healthcare providers as needed.

What if I need to see a specialist?

You can search for specialists by specialty type or get a referral from your primary care physician. Our platform includes specialists across all major medical fields.

Is my health information secure?

Absolutely. We use enterprise-grade encryption and comply with all healthcare privacy regulations to keep your information safe and secure.

Still need help?
Our support team is available 24/7 to assist you with any questions or concerns.